Services

Our clinicians specialise in providing speech pathology services and is able to diagnose, treat, and manage your concerns around speech, language, social-emotional literacy, fluency and augmented-and-alternative communication (AAC). We also worked with clients funded by the National Disability Insurance Scheme (NDIS), Transport Accident Commission (TAC) and some private insurances. You may also be eligible for rebates from Medicare through the Chronic Disease GP Management Plan (CDM) or Helping Children with Autism (HCWA).

Please note there are limited spaces due to significant demands, please contact us to find out more.

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Screening Call

Once your intake has been processed and our clinician is available to begin services, we will arrange a complimentary 15-minute video call with the allocated clinician to discuss your concerns and expectations for the service. During this time, you may be asked to complete any documentations required prior to beginning services (e.g. service agreement and policy documents).

  • 15-minute (telehealth only).

Initial Consultation

The first meeting may include: obtaining a detailed case history, completing an informal clinical observation, contacting with your child’s school or childcare, starting a formal assessment. This often requires more than one session to complete.

  • 60-minute face-to-face session.
  • 30-minute provision of support (allocated time for a written initial summary and support plan).

Subsequent Assessment Sessions

When completing a comprehensive assessment (e.g. language or literacy assessment), additional time may be required to complete these assessments. This includes completion of assessment subtests and additional questionnaires, analysis of results and communication with stakeholders.

  • 45-minute face-to-face session.
  • 15-minute provision of support.

Individual Therapy (45 minutes)

Individual therapy sessions include face-to-face direct therapy with the client, as well as time spent engaging with communication partners and attending meetings. Adjustments to session length will be charged accordingly.

  • 45-minute face-to-face session.
  • 15-minute provision of support (session planning and clinical notes).

Speech Pathology Reports

Reports are charged at a flat rate based on the detail and complexity as per our internal guidelines. The following are our basic report categories.

  • Level 1 (Condensed) Report.
  • Level 2 (Standard) Report.
  • Level 3 (Comprehensive) Report.

Specialised Documentation

Some reports don’t fall under one of our flat rates. These are generally charged per hourly. Below are some reports we commonly complete.

  • Mealtime Management Plans.
  • Treatment Notification Plan (SPTNP).
  • Assistive Technology (AT) Report.

Travel Cost

When engaging with our mobile service, our clinician will charge the amount of time it takes to travel to your home or school. The clinician may also charge return travel if your appointment is the last one for the day (as per NDIS guidelines).

  • Maximum 30-minute for one-way travel.
  • NDIS provider travel – non-labour costs (per kilometre)

Allied Health Assistant

Our allied health assistant can help you build your capacity and increase your independence by implementing your therapy plan and strategies created by your allied health professional.

An allied health assistant does not replace your allied health professional. They will continue regular check-ins to ensure strategies are up to date.

Cancellation Policy

We understand that circumstances change and you may not be able to attend your session. However, our strict cancellation policy is in place to protect our clinicians and ensure they can best allocate their time to providing excellent service to you and other families who need it. Therefore, we ask that you provide us with a 24-hour notice.

The fees are based on what has been booked (including travel):

  • No show or cancelled within 24 hours of your appointment: 100% of the fee
  • Cancelled with more than 24 hours to your appointment: No Fee

Alternatively, you can consult our clinician to use the remainder of your session for a telehealth session or for non-face-to-face support (e.g. development of resources) to absorb the cancellation. You will find a detailed description of our cancellation policy within the service agreement. Please feel free to speak with us if you have any issues.